자주하는 질문들 (FAQ)

* How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

* How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

* What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.
• The item you received that was assured to be genuine was fake.
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* When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out.

The shipping time depends on your location, you can check estimated shipping time here (Shipping & Delivery)

* Will i be charged customs for my order?

An additional customs and tax fee can occur on international orders.

This fee is not in our control and is assessed by your local customs office.

Customs policies vary widely for every country.

so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

* where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

* my order should be here by now, but i still don’t have it. what should i do?

Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbor’s, get in touch with us at “atomy@stankorea.com” with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.